Frequently Asked Questions

What happens on my first day?

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When you attend the Centre for the first time, you must present yourself at reception to ensure your name is registered. A receptionist will then confirm the your room and teacher.

You are expected to bow to the teacher and address all teachers and receptionists by Miss or Sir. Prior to your first lesson, you must familiarise yourself with the “Behavioural Expectations” guidelines.

Ngo & Sons (Year 6 – 12)
You need bring a 128 page A4 book for class work.

NSPC (Year 2 – 5)
The Centre will provide all writing materials (i.e. booklets, papers, etc). You will need to bring your own writing equipment (e.g. pencils, pens, erasers). An exercise book is also recommended for further note taking or working out space if required.

How do I complete my homework?

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Ngo & Sons (Year 6 – 12)
Homework is to be completed on separate paper to be handed in. All handouts will be provided to the student and no textbooks are necessary. Online students must submit their homework via our online portal.

NSPC (Year 2 – 5)
For Maths, students are expected to complete all parts of Section B and beyond. However, General Ability and some questions/sections (e.g. Section C) may be ‘optional’. For further information, please contact the centre directly.

For English, students will begin their booklet in class and are then required to complete the booklet for homework. Sections included are Spelling/Vocabulary, Grammar & Punctuation, Reading & Comprehension and/or Writing. Teachers may also set alternative homework, so students are required to note the different arrangements prescribed in class.

Can I get a refund if I miss a class?

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There will be no refunds for any reasons. If a student is unable to attend class, recording of lessons will be available. Recording are available for 2 weeks only and it is the responsibility of students to watch any missed lesson in the given time allowed.

Are there free trial lessons?

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Currently, due to COVID restrictions, our Centre will not be offering free trial lessons as our face-to-face classes have a limited capacity. Free samples videos are available here. Please note that we have updated our technology at the Centres and now will be conducting lessons using iPad projections, allowing better classroom management and improved quality in lesson delivery.

Are there any assessments?

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Ngo & Sons (Year 6 – 12)
All students from Years 7 to 10 will be given an assessment task in the form of a thirty-minute class exam upon completion of most mathematics topics. The duration of each topic varies and as such we are unable to provide a specific timetable of when exams are due to be conducted. Students will approximately, on average, be expected to have an exam once every six weeks. Parents will receive regular emails detailing their child's Mathematic exam scores.

NSPC (Year 2 – 5)
Students in our Core (GEM) Programs will be required to complete mid-term and end of term assessments. In our specialised training classes (OC and Selective Training Programs), students will complete assessments on a weekly basis.

Is there revision before each exam?

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Ngo & Sons (Year 6 – 12)
Due to time constrictions, revision prior to exams may not be given. Revision classes for upcoming school exams may be available for our focus classes.

NSPC (Year 2 – 5)
At the end of each topic revision questions will be provided for previous topics.

How are the marks allocated for all exams?

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Ngo & Sons (Year 6 – 12)
Marks will be deducted for poor working out even if students get the correct answer. Students must show structure and coherent working out to obtain full marks. We place strict emphasis on the importance of working out to assist each student’s ability to understand more complicated mathematics questions in senior years. We believe it is those students with well-structured working out who are able to comprehend and solve the more sophisticated problems, and hence achieve a higher mark.

NSPC (Year 2 – 5)
Mark allocations will vary depending on the exam style and questions. As a general guide, multiple-choice answers will attract one mark for each correct answer. Short answer written responses will be awarded between one to three marks, depending on the questions. Written text types will be generally given a mark out of twenty.

When will students find out their exam results?

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Ngo & Sons (Year 6 – 12)
Exam results will be available when all students in the class have sat the exam.

NSPC (Year 2 – 5)
At the conclusion of each term, NSPC students will receive a report card detailing students’ performance across the term. The exam results will also be recorded on the report.

What happens when students cannot attend an exam?

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Ngo & Sons (Year 6 – 12)
In case of misadventure or illness students will be required to notify their class teacher of their absence. Additionally, they will need to organise an alternative time to take the exam within 7 days of their class having sat the exam. It is the student’s responsibility to contact their teacher to arrange for an alternate time as soon as possible.

Unexplained absences for an exam will result in a mark of zero being allocated for that particular topic. It is therefore the student’s responsibility to ensure they do not miss an exam.

NSPC (Year 2 – 5)
Please notify your teacher and/or admin staff of your child’s absence and catch-up options will be recommended where possible.

How should students and parents interpret the exam results?

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Ngo & Sons (Year 6 – 12)
At Ngo & Sons, it is important to be aware that the exam mark is not as important as the ranking achieved. Our exams are much harder than that set by school, and thus it is where students are ranked relative to their peers that is most important. Improvement in studies and exams can be interpreted as moving up in student ranks and poor performance can be interpreted as a drop in ranking rather than the actual mark obtained.

NSPC (Year 2 – 5)
The end of term report will provide parents with details of the student’s performance as well as the average mark of the grade.

How do students move up or down a class?

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All teachers will regularly monitor every student’s progress; this includes their performance in class, exam results and homework marks. Based on this, teachers will be able to make recommendations on whether a student is performing better than their peers and should move up, or falling behind their peers and hence move down a class.

If a teacher finds that a student is learning faster than their peers, the Coordinator will liaise with the student, parent and teacher to offer the opportunity to move up a level. The student’s progress will then be monitored for the following six months to ensure they are able to cope with the new level of work. If the student’s marks are not consistent with their peers after six months, the Coordinator will reassess whether another change in class is necessary. It should be noted that the Coordinator and/or Directors reserve the right to override any requests that are deemed inappropriate to the student's education.

If a student is struggling, teachers are required to notify the Coordinator. If a student is falling behind, extra classes will be offered and student progress will be reviewed over the following three months. Parents will also be updated on their child’s progress. If the student continues to struggle, the Coordinator will then liaise with the parents and teachers to move the student to a lower level class. The student will continue to be monitored for another three months. If he/she shows no improvement, then the Centre reserves the right to cancel the student’s placement after discussion with parents.

Permission must be granted from the Coordinator or one of the Directors in order for a student to move up a class. Doing otherwise is considered a breach of our policies, resulting in expulsion from the Centre effective immediately.

Can I choose my class?

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Class allocations are based on entrance exam results and class availability. This applies to our primary and high school centres.

If I join in the middle of a topic, do I have to sit the topic exam?

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Ngo & Sons (Year 6 – 12)
Yes, you will still sit the topic exam. However the marks will not be recorded. Homework marks will also not be recorded if you join mid-topic.

NSPC (Year 2 – 5)
Topic exams are not applicable to our primary students.

Can I choose to do one subject only?

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Ngo & Sons (Year 6 – 12)
Yes, students can choose to attend subjects individually.

NSPC (Year 2 – 5)
No. Our GEM course is a complete package and cannot be separated.

What happens if I do not understand my homework?

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Ngo & Sons (Year 6 – 12)
Zoom tutorials will be available. Students can attend these tutorials to ask homework questions. They are available at set times. This is a free service.

NSPC (Year 2 – 5)
NSPC offers free homework help classes. These classes are an additional class to the student’s Core (GEM) Classes. Attendance is optional. In this class the teacher will review theory and focus specifically on the homework questions. Students are also encouraged to ask homework questions at the start of their Core (GEM) lesson.

What happens if I cannot complete my homework before my next lesson?

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If you cannot complete your homework, please notify your teacher before attending class (or prior to homework collection for our primary students). A mark of zero will be given to all homework lodged in late.

If I choose to do multiple subjects, can I do them all on the same day?

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Classes are arranged based on levels to maximise your learning. So you may be required to attend classes on separate days.

Can I enrol into a class higher than my grade at school?

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No. Our primary and high school programs are structured so that students will always be ahead of school. For high school, our Advanced classes may be one year ahead of school and our Accelerated classes can be up to two years ahead of schoolwork. There is no need to attend a class higher than your grade at school.

What happens if I do not understand my homework?

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Ngo & Sons (Year 6 – 12)
Zoom tutorials will be available. Students can attend these tutorials to ask homework questions. They are available at set times. This is a free service.

NSPC (Year 2 – 5)
NSPC offers free homework help classes. These classes are an additional class to the student’s Core (GEM) Classes. Attendance is optional. In this class the teacher will review theory and focus specifically on the homework questions. Students are also encouraged to ask homework questions at the start of their Core (GEM) lesson.

What happens if I missed a lesson?

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Zoom recording of lessons are available on our platform Teachable. Please note recordings are only available for two weeks from when the lesson was given. It is the responsibility of the student to watch these recording within the two weeks. No extension will be given for any reasons.

If I quit one subject, can my fees be transferred to the other subjects?

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No, fees for different subjects are not transferrable.

If my sibling quits the Centre, can their remaining fees be transferred to me?

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No, fees from siblings are not transferrable.